Q: Why choose our products?
1. We are a professional vape pen manufacturer with 8 years of OEM/ODM experience in disposable vapes.
2. We provide comprehensive, long-term support for both sales and after-sales service.
3. We supply customized marketing strategies tailored for different products and market demographics.
4. Our goal is to offer the best quality, service, and value, bringing a healthier choice to adult smokers.
Q: How can I place an order?
1. Let us know the specific model and quantity you need to receive the latest customized quote.
2. Once the order details are confirmed and trade intentions are reached, a Proforma Invoice (PI) will be sent to you.
3. Upon receiving payment, standard sample orders will be shipped out within 1-3 business days.
Q: What is the after-sale service and warranty?
1. Our disposable vape devices come with a 12-month warranty from the shipping date (excluding human errors).
2. Every product undergoes strict quality control checkups, maintaining a defect rate lower than 1%.
3. If any defect occurs during transportation or improper usage, replacements will be sent in your subsequent order. If defects exceed 1%, they should be returned for evaluation and replacement.
4. The buyer handles return shipping fees, and the seller covers resending fees for replacement goods.
Q: What are the available shipping options and methods?
We offer multiple transport methods to suit your needs: UPS for fast and safe delivery, Air Shipping for swift worldwide transport, and Sea Shipping for cost-efficient bulk orders. Delivery times range from 3-7 days depending on the selected method.
Q: What payment terms are accepted?
We accept T/T (Bank Transfer), Trade Assurance, and Western Union to ensure transactions are safe, reliable, and convenient.
Q: What is the typical delivery schedule?
Sample orders are dispatched within 1-2 working days. Bulk orders are processed and shipped in 2-7 working days, depending on quantity. Custom OEM orders generally require 7-9 working days after sample confirmation to complete customization and packaging.